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 Critical Skills for Supervisors and Managers
Demands on supervisors and managers are increasing...and changing. We are asked to do more with less. We are told to empower our people, but our bosses hold us accountable for their output. We need to maintain our employees' morale in the face of increasing pressures and job insecurity. We are expected to learn and implement new ways of managing amid a wide array of new expectations and requirements...total quality management, reengineering the organization, process management, self-managed work teams, etc. This two-day workshop will equip you to:
- Understand and prosper in this fast-paced, changing management environment
- Balance the need for stability with the need for change
- Handle new managerial roles and relationships more comfortably
- Manage to maximize performance and satisfaction...yours and your people's
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Who Will Benefit?
Experienced managers and supervisors who want to expand and/or improve their management skills in a broad array of areas. |
Course Outline
- Determining the impact of change
- Managing change: focusing on process and results
- Techniques for organizing major projects
- Decision making in "at risk" situations
- Collaborative decision making
- Choosing the optimal decision strategy
- Managing for peak performance
- Delegation and empowerment
- Managing new roles and relationships
- Making meetings effective
- Facilitation fundamentals
- Negotiating and managing conflict
- Channeling conflict into positive contribution
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