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 Problem Solving / Decision Making
The future of successful organizations is often determined by the quality and impact of the decision made by their leaders and professionals. Understanding how best to solve problems and make decisions is an essential skill set needed today. These skills involve learning to find the "real problem," separating symptoms from causes, and implementing sound, creative decisions. This workshop will examine:
- The overall process for making decisions and solving problems
- Identifying the root cause of the problem
- The importance of using models for decision making and problem solving
- Getting the ideas out and prioritizing them
- How to implement decisions and solutions
- Using assessment data to solve problems and make decisions
Who Will Benefit?
Project leaders and any manager, executive, or professional who wants to make better decisions and solve problems more effectively.
Course Outline
- How problems get solved and decisions get made
- Using root cause analysis to determine why the problem exists
- Specific models to guide successful efforts
- Techniques to increase the quantity of solution ideas while eliminating roadblocks
- How to focus on the importance of ideas through prioritization techniques
- Assessing the potential impact of a solution
- Using techniques to balance the positive and negative impact of solutions
- How emotions interfere with effective problem solving and decision making
- The need to be right and its impact on flexibility
- Teamwork: an essential ingredient in the quantity of ideas and successful outcomes
- The power of group thinking
- The power of positive attitude and energy on motivating others
- Factors affecting acceptance of solutions and decisions
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