Measuring Business Performance

Aligning Strategy, Metrics, and Rewards

You get what you objectively and routinely measure, and you continue to get what you consistently and fairly reward. This course helps you design and implement integrated business performance measurements to align goals throughout all entities in the company.

Who Will Benefit?

Managers and supervisors who are responsible for managing and evaluating the performance and development of others.

What Will You Cover:

• The Critical Need For New Performance Measurements
  · How actual performance and the measurement of performance are related
  · How measurement drives behavior
  · How data integrity can impact measurements
  · How performance measurements often drive undesirable behavior and damaging decisions
  · How the drop in loyalty (company and employee) is driving a contractor mentality
  · How performance is measured across functional boundaries
  · How to define aggregate, functional, process, and  operational performance measurements

• Aligning Measurements Throughout the Organization
  · Principles of performance measurements that work
  · What happens when measurements are not properly aligned
    up and down the organization
  · What happens when measurements are not properly aligned
    across the organization
  · What happens when there are technical, organizational, and
    cultural impediments to alignment
  
• Building Process Performance Measurements
  · Identifying core business processes
  · Identifying non-value adding-required activities within core business processes
  · Costing processes accurately
  · Examples of process measurements


• Overcoming Implementation Obstacles and Challenges
  · Why there is so much resistance to changing performance measurements
  · Technical, organizational, and cultural implementation obstacles
  · Keeping measurements aligned
  · Aligning existing reward systems with new measurements
  · Institutionalizing the use of the new measurements
  · Understanding disclosure and compliance requirements

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