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Manager as Coach
In today's business world, leading and coaching go hand-in-hand.
Learn how to use coaching as a strategic tool for improving the effectiveness of individuals and teams. This seminar provides you with a variety of coaching tools, techniques and best practices—from analyzing the cause of sub-par performance to creating a climate for effective coaching and learning...from giving corrective feedback to handling difficult responses to coaching. You'll come away from this seminar more aware of your personal habits, tendencies, styles and preferences in coaching situations through assessment instruments, role plays and exercises. And you'll be better able to understand and handle the human dynamics between the coach and the coached.
Who Should Attend?
Executives, managers, supervisors, project managers and team leaders.
How You Will Benefit:
- Confront difficult situations with confidence
- Develop a team environment that fosters synergy
- Reinforce the behavior and motivation of peak performers
- Turn around disruptive behavior
- Build the trust and rapport that's necessary for effective coaching
- Learn how to listen with an empathetic ear and encourage open, two-way communication
- Learn how to anticipate and handle difficult responses to coaching
What You Will Cover:
Coaching as a Leadership Tool
- What leaders do...why leaders need to be coaches
- Obstacles to coaching: the three-part coaching process
Create a Climate of Trust and Confidence
- How to sustain trust when you confront poor performance
- How to be confident in the face of a difficult challenge (b>Listen, Look and Learn
- Why leader coaches must be listeners, observers and learners
- How to listen effectively
Measure, Assess and Plan
- Why leader-coaches must measure, assess and plan
- Measurement tools and assessment techniques
Guide a Dialogue on Performance
- The three levels of conversation: debate-discussion-dialogue
- How to stimulate colleagues to talk about their performance and problems
- The Socratic dialogue method
Delegate for Development
- The delegation process...difficulties of delegation...signs of poor delegation
Educate
- Why leader-coaches must be teachers and trainers: six learning styles
- Ten principles of adult education
Give Reinforcing Feedback
- Fundamental concepts about giving feedback
- Characteristics of effective feedback
Give Corrective Feedback
- How to uphold standards of performance and conduct
- How to deliver corrective feedback
Deal with Difficult Situations
- How to tailor your coaching to different types of people
- How to deal with negative responses
Guide the Development of a Performance Improvement Plan
- How to get colleagues to take ownership for their performance and problems
- How to get them to develop their own performance improvement plan
Putting It All Together
- Coaching situations analysis
- Coaching behaviors assessment
*Program can be modified for engineers.
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