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Expanding Personal Effectiveness
Improve your communication skills—and every aspect of your working relationships!
It's a whole new world of work. Organizational change, diversity and electronic communications have changed the face of the workplace. Today, more than ever, success depends upon the combined cooperation, commitment and action of people—both face-to-face and across electronic and cyber channels.
Achieve results. Create a climate for action—reduce frustration, anger and destructive game playing.
Manage conflict. Get your points across without intimidation—and turn potential adversaries into allies.
Be a better manager. Motivate and influence direct reports and others in the organization.
Foster teamwork. Develop communication skills that encourage feedback and avoid misunderstandings.
Implement change. Communicate and assist others in adapting and growing.
It's up to you. You can accomplish all these goals. Register today for the one seminar that will help you gain the positive professional image you need to succeed.
Who Should Attend?
Managers, team leaders and supervisors who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness.
How You Will Benefit:
- Solve problems by clarifying the real issues
- Make trade-offs without being a pushover on big issues
- Implement plans without strong-arm tactics
- Generate enthusiasm for your ideas and proposals
- Minimize conflict and build group commitment
- Influence others and motivate them to profitable action
- Save time, energy and talent by improving the entire “people” side of your job
- Develop credibility based on respect and trust
- Find alternatives to work with “difficult” people
What You Will Cover:
Communication and the New Workplace
- Recognize the expectations your manager, peers, employees and others have of your interpersonal skills performance
- Identify the distinction between behaviors and intentions
Understand Perception, Self-Concept and Expressing Emotions
- Identify how perceptions shape and influence your interaction with others and their responses to you
- Analyze the ways in which you and your coworkers approach work and relate to each other
Nonverbal and Verbal Skills
- Apply a five-step process to the development and delivery of clear messages
- Understand cross-cultural flexing
Using Listening and Feedback Skills to Build High-Performance Work Relationships
- Identify personal listening liabilities and strategies for improvement
- Achieve productive and satisfying work relationships with peers, your manager and others
Directing and Motivating Others
- Review and practice steps to effectively give directions
- Identify what motivates others to achieve high levels of performance and effectiveness
Assertively and Productively Managing Conflict
- Recognize the differences among assertive, non-assertive and aggressive behaviors
- Negotiate your way out of conflict
Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills
- Identify the stage of team development your work group is in and respond and adapt appropriately
- Evaluate your role as team leader and select actions that will guide the team to the achievement of goals
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