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Professional Interface and Cooperation: A Seminar for Technical Professionals
In today's working environment, technical abilities are not enough to guarantee your success. You need interpersonal skills to support your technical expertise!
You have the “hard side” of your job down pat. But how about the “soft side?” Your interpersonal skills can spell the difference between success and failure in actually getting your job done.
Improve every aspect of your working relationships! Spend three days at this intensive learn-by-doing seminar that has been carefully tailored to meet your unique needs, concerns and challenges as a technical professional in today's business environment.
Who Should Attend?
Technical professionals who need to develop the interpersonal skills necessary to communicate their knowledge to those around them.
How You Will Benefit:
- Find solutions to “people problems”
- Project a presence that attracts the right kind of attention
- Develop “active listening” skills to really tune in to coworkers and cultivate productive relationships
- Improve communication to get the response you want
- Be assertive without being intimidating
- Overcome “automatic resistance” to new ideas and get your proposals approved
- Build a team approach to motivate others and facilitate change
- Gain other departments' cooperation to implement ideas
- Uncover the root causes of conflict and achieve resolution
- Deal with company politics
- Sell your ideas to the group
- Realize how others perceive you and improve communication to get the response you want
- Create a climate for action: give constructive criticism and positive reinforcement
What You Will Cover:
Differences Between How You Manage Tasks as Opposed to Relationships
- Demonstrate the difference between technical and non tech professionals
Critical Elements of Communication and Interpersonal Skills
- Recognize interpersonal skills that promote success with coworkers
- Discuss the barriers to the effective use of interpersonal skills
- Understand how to blend and communicate with different styles
Listening and Responding to Others
- Discuss the five levels of active listening skills
- Learn the powerful listening tool—empathy
Asking Questions—the Gateway to Open Thinking
- Learn a communication model for increased workplace productivity
- Apply seven methods for developing better interpersonal skills
Assertiveness Theory and Interpersonal Skills
- Discuss the four behaviors of assertiveness theory
- Explore an assertive communication model for giving effective criticism
- Identify differences between informing and directing messages
Managing and Responding to Conflict
- Discuss the characteristics of conflict
- Apply the five methods of managing conflict
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