• Implementing a 360 Degree Feedback Process



• Measuring Business Performance



• Planning and Managing Organizational Change



• Problem Solving and Decision Making



• Project Management Tools & Techniques:
  The Basics for Success



• Strategic Thinking: A New Paradigm for Peak Performance

This program provides the critical skills that any manager may need regardless of level. Simple, direct solutions to the most common problems manager's face: how do I motivate people, what are the steps to coaching, how do I handle non-performance, how do I give people a strong message, how to develop people. In this program we have distilled the most useful items in the behavioral sciences into a basic approach to managing people and teams. Participants are given practical solutions to common problems.
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Excellence in customer service is a function of well trained personnel. In this program first line customer service representatives and others performing direct customer contact will receive practical skills to handle customers in person and/or on the telephone. This is a hands-on, practice-rich communication program.
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Making effective, powerful presentations that command attention and improve the professional image of the speaker is highly valued. Being able to apply this skill when conducting professional meetings, speaking to managers, scientists, or peers, gives the speaker the competitive edge and is also vital to career growth. The focus of this program is on learning to prepare and deliver highly successful presentations.
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All of us have untapped skills and abilities. In this program the participant explores powerful new ways to communicate with others. Cutting edge communication technologies are used to open new pathways for interpersonal understanding and effectiveness. More details Back to Index

The student will learn the most powerful rapport building and interpersonal skills available to better relate with others. Techniques to achieve interpersonal goals and bargaining more effectively with others to maximize one's resources on and off the job are explored. Because everyone's a negotiator the skills learned can be implemented immediately.
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This program focuses on developing interpersonal and professional interfacing skills that increase cooperation and build better relationships and group functioning. Understanding the need and developing the skills to get along with others more efficiently and improve teamwork is critical to achieving organizational goals and increasing work productivity. The general program strategy has three major goals: first, to learn professional interfacing skills and how to use these skills to enhance cooperation and teamwork; second, to practice using these techniques in projects requiring teamwork and cooperation; and, third, to coach others to use these skills to make changes needed to improve organizational morale and effectiveness. Organizational issues that reduce teamwork will be examined and tactics for reducing their impact will be discussed.
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Learn how to use coaching as a strategic tool for improving the effectiveness of individuals and teams. This seminar provides you with a variety of coaching tools, techniques and best practices—from analyzing the cause of sub-par performance to creating a climate for effective coaching and learning...from giving corrective feedback to handling difficult responses to coaching. You'll come away from this seminar more aware of your personal habits, tendencies, styles and preferences in coaching situations through assessment instruments, role plays and exercises. And you'll be better able to understand and handle the human dynamics between the coach and the coached.
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With sharp negotiation skills you can influence people around you and exert better control over your time and resources. Negotiation skills will give you a solid foundation in basic negation techniques. You'll learn when and how to negotiate, how to prepare for negotiating, and how to make every negotiation session a "Win/Win" situation. Management researches estimate that business professionals can spend as much as 60% of their time negotiating with others. Negotiation skills can transform contention and stalemate into dynamic, productive results. More details Back to Index

You've been recognized as an expert, now your challege is communicate that expertise. Moving from worker to supervisor is never easy, and some fial to make the transition. This workshop identifies the critical skills the new manager needs, and provides an opportunity to practice them.
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Designed especially for technical professionals to find ways to work together productively. Working in teams, under tight time schedules put unique demands on individuals who are committed to excellence. Individuals learn ways to communicate ideas effectively and efficiently.
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Selling and influencing are skills needed by everyone. This program will help you influence others with greater power and impact. Participants will learn to gain attention, analyze motives, monitor reactions of others and then to use this information to sell their products and ideas. Current state-of-the-art skills used by the master selling professionals will be presented. More details Back to Index

The essential elements of Situational Leadership are discussed. Special emphasis is on how to apply the principles to one's employees and work groups.
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As productivity demands increase, the need to use effective strategies for managing job pressure and rapid change intensifies. This program focuses on developing personal energy, managing resources, handling change, improving coping skills, organizing support networks, differentiating stress and pressure, and in general increasing efficiency and improving productivity.
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How to choose and implement a multi-rater process is the docus of this workshop. Should multi-rater tools be used for development, performance or both are explored. Successful and unsuccessful multi-rater efforts are discussed.
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You get what you objectively and routinely measure, and you continue to get what you consistently and fairly reward. This course helps you design and implement integrated business performance measurements to align goals throughout all entities in the company. More details Back to Index

The world today is changing faster than ever before. Technological developments, restructuring, reorganizations and changing company philosophies all place pressures on organizations to change and stay dynamic. Not only must managers and professionals face and accept these changes, they must also help others feel comfortable with the adaptations they need to make. This workshop examines the stress as well as the personal benefits to be derived from understanding and dealing effectively with organizational change. More details Back to Index

Learn to find the 'real' problem and and separate symptoms from causation. This program will help you learn to generate a greater number of solutions to problems and to weight alternatives carefully. Learning to think creatively about problems, especially when working in and with teams, helps to increase one's general effectiveness to achieve successful outcomes. Understanding and learning a problem solving process that can be implemented through teams will be an important focus of this program.
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Critical skill set for today's managers. How to take a project and break into its component parts to determine the most cost/time effective method to complete the task is the heart of this program. Once the project is laid out the task of creating commitment in others is explored.
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The passport for success for any individual is the quality of their judgement. Assessing risk, evaluating data, and managing one's emotions all lead to making better decisions and evaluating among options. Many practical examples are used to open new pathways for the participants.
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